For the avoidance of doubt, we have listed again our T&C’s around the damages bond.

Our specialist holiday insurance policy has a £1,000.00 excess per claim, though unfortunately if one group of guests damage 3 things on the same weekend that counts as 3 individual claims and so there are 3 £1,000.00 excesses. We ask for the bond to help focus the minds of your group to leave the house and garden as they might like to find it, bar beds being re-made and a deep clean throughout ready for new guests.

We are local and if we are disturbed, it means our neighbours are too. We also need lead time for laundry to be returned from the contract cleaners before we can confirm full refund of bond.

If using the hot tub, please do not drink alcohol when in the tub. Shower before entering the tub and make sure that all body products and make up are removed from your skin. Please do not be tempted to put shampoo or soap products in the tub to create bubbles.

By making this security deposit payment , included in your total house hire fee via our booking system, you accept the terms that

a) we employ cleaners between guests to turn around and prepare the house and garden for incoming guests – any hours work required over and above that for stripping beds, cleaning, sorting or re-cycling will be deducted from your security deposit at a rate of £25.00 per hour

b) we employ cleaners to get the house ready for incoming guests, NOT to clear up after outgoing guests

c) anything that needs repairing will be charged for at a rate of £25.00 per hour & invoices for materials added

d) expenses incurred due to damage or miss-use over and above the security deposit paid, will be billed for

Please remember that the house is self-catering and therefore we expect guests to empty all the bins and strip their own beds and put all sheets, bath-mats and towels in the upper malt house in the spa area. Please also clean kitchen surfaces and load and run dishwashers. Thank you!

It is very rare for us to keep any of the deposit- maybe once a year – but if significant damage, breakage over and above the odd plate or glass which we would expect, loss or noise nuisance occurs, we will retain the necessary monies for repair, replacement or peace offerings to neighbours and will send photographs to support this. It is a very well equipped house with all sorts of leisure, spa, books, toys, games, magazines, baking, catering and cocktail facilities and we like to keep it in full repair for guest use.